{"id":133,"date":"2026-06-06T22:41:21","date_gmt":"2026-06-06T22:41:21","guid":{"rendered":"http:\/\/digitallizardiptv.org\/?page_id=133"},"modified":"2026-06-08T15:14:44","modified_gmt":"2026-06-08T15:14:44","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/digitallizardiptv.org\/er\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"133\" class=\"elementor elementor-133\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c923a0 e-flex e-con-boxed e-con e-parent\" data-id=\"9c923a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2507268 elementor-widget elementor-widget-elementskit-heading\" data-id=\"2507268\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper center   ekit_heading_tablet-   ekit_heading_mobile-\"><h2 class=\"ekit-heading--title elementskit-section-title \">Refund Policy | <span><span>Digital Lizard IPTV<\/span><\/span> Official Service<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-684488f3 e-flex e-con-boxed e-con e-parent\" data-id=\"684488f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-72c18f5f elementor-widget elementor-widget-text-editor\" data-id=\"72c18f5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\"><strong>Last Updated: January 1, 2026<\/strong><\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<h2 class=\"wp-block-heading\">1. Our Transparency and Terms and Conditions<\/h2>\n\n<p class=\"wp-block-paragraph\">At\u00a0<strong><strong>Digital Lizard IPTV<\/strong><\/strong>, we believe that the foundation of any great digital service is trust. Providing high-quality 4K streaming to a global audience requires a robust infrastructure and a clear understanding between the provider and the user. Our Refund Policy is not just a legal requirement; it is a commitment to our users that we stand behind the stability of our service.<\/p>\n\n<p class=\"wp-block-paragraph\">By subscribing to our platform, you acknowledge that you have read and agreed to our full\u00a0<strong>Terms and Conditions<\/strong>. We understand that technology isn\u2019t perfect, and occasionally, local internet routing or hardware issues can interfere with your viewing experience. This policy is designed to address those rare moments fairly and efficiently.<\/p>\n\n<h2 class=\"wp-block-heading\">2. Eligibility for a Refund Under Our Terms and Conditions<\/h2>\n\n<p class=\"wp-block-paragraph\">We want every customer to feel confident in their purchase. To maintain a fair ecosystem for all users, we have established clear criteria for refund eligibility. You may request a refund if your situation falls under the following categories:<\/p>\n\n<h3 class=\"wp-block-heading\">A. Non-Resolvable Technical Faults<\/h3>\n\n<p class=\"wp-block-paragraph\">If you encounter a persistent technical issue that prevents you from using the service, you must contact our technical support team. If our experts cannot resolve the issue within\u00a0<strong>48 hours<\/strong>\u00a0of your initial report, you are entitled to a full refund. This applies to server-side failures or persistent \u201cSource Error\u201d messages that are verified to be on our end.<\/p>\n\n<h3 class=\"wp-block-heading\">B. Activation and Delivery Failures<\/h3>\n\n<p class=\"wp-block-paragraph\">We pride ourselves on near-instant activation. In our\u00a0<strong>Terms and Conditions<\/strong>, we specify that most accounts are active within minutes. If for any reason your account is not activated within\u00a0<strong>24 hours<\/strong>\u00a0of successful payment, and we have not reached out to you for further verification, you may request an immediate refund.<\/p>\n\n<h3 class=\"wp-block-heading\">C. Billing Discrepancies<\/h3>\n\n<p class=\"wp-block-paragraph\">If there is a technical error in our payment gateway that results in a double charge or the wrong subscription tier being applied to your account, we will rectify the situation immediately through a refund or a credit adjustment.<\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<h2 class=\"wp-block-heading\">3. Non-Refundable Situations and Usage Terms<\/h2>\n\n<p class=\"wp-block-paragraph\">To continue offering the most competitive pricing for 4K streaming, we must enforce certain boundaries. We cannot offer refunds in situations where the service interruption is caused by factors outside our direct control:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>ISP Performance:<\/strong>\u00a0If your local Internet Service Provider (ISP) is throttling your connection or providing unstable speeds, this is not a fault of <strong>Digital Lizard IPTV<\/strong>. We recommend a minimum of 50 Mbps for 4K. You can check your routing at\u00a0<a href=\"https:\/\/speed.cloudflare.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Cloudflare Speed Test<\/a>.<\/li>\n\n<li><strong>Device Incompatibility:<\/strong>\u00a0It is the user\u2019s responsibility to ensure their hardware (Smart TV, Firestick, Mag Box, etc.) is compatible with our service. We provide a comprehensive\u00a0<strong>Setup Guide<\/strong>\u00a0for this purpose.<\/li>\n\n<li><strong>Partial Content Changes:<\/strong>\u00a0The removal of a specific channel or a change in the VOD library does not constitute grounds for a refund. Broadcasting rights are dynamic, and our lineup is subject to change.<\/li>\n\n<li><strong>Subjective Quality:<\/strong>\u00a0\u201cChange of mind\u201d or not liking the user interface after the service has been used are not valid reasons for a refund.<\/li>\n<\/ul>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<h2 class=\"wp-block-heading\">4. How to Request a Refund Policy Review<\/h2>\n\n<p class=\"wp-block-paragraph\">We have made our claim process straightforward to ensure your concerns are handled with professional care. To initiate a review under our\u00a0<strong>Terms and Conditions<\/strong>, please follow these steps:<\/p>\n\n<ol class=\"wp-block-list\" start=\"1\">\n<li><strong>Open a Ticket:<\/strong>\u00a0Email our billing department at\u00a0<strong>contact@momiptv.io<\/strong>.<\/li>\n\n<li><strong>Provide Proof:<\/strong>\u00a0You must include your\u00a0<strong>Transaction ID<\/strong>, the email address used for the purchase, and a detailed description of the issue.<\/li>\n\n<li><strong>Visual Evidence:<\/strong>\u00a0For technical claims, please attach\u00a0<strong>screenshots or a short video<\/strong>\u00a0showing the error on your device. This is a mandatory step for our engineering team to verify the claim.<\/li>\n<\/ol>\n\n<p class=\"wp-block-paragraph\">Once submitted, our team will review your logs and respond within\u00a0<strong>24 to 72 hours<\/strong>\u00a0with a resolution.<\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<h2 class=\"wp-block-heading\">5. Refund Processing Time and Financial Security<\/h2>\n\n<p class=\"wp-block-paragraph\">When a refund is approved, it is processed through the same payment gateway you used during checkout.<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Credit Cards:<\/strong>\u00a0Typically take\u00a0<strong>5-10 business days<\/strong>\u00a0to reflect on your statement.<\/li>\n\n<li><strong>PayPal:<\/strong>\u00a0Usually reflected within\u00a0<strong>24-48 hours<\/strong>.<\/li>\n\n<li><strong>Cryptocurrency:<\/strong>\u00a0Due to the volatility of the market, crypto refunds are calculated based on the USD value at the time of the refund, not the time of purchase.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">We prioritize financial security in all transactions, ensuring that your data remains encrypted and protected throughout the refund process.<\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<h2 class=\"wp-block-heading\">6. The Importance of Our 24-Hour Trial Terms<\/h2>\n\n<p class=\"wp-block-paragraph\">Before committing to a long-term 12-month plan, we strongly encourage all new users to take advantage of our\u00a0<strong>24-hour trial<\/strong>. This trial period is governed by our\u00a0<strong>Terms and Conditions<\/strong>\u00a0and allows you to test our 4K stability, channel list, and EPG (Electronic Program Guide) performance on your specific home network.<\/p>\n\n<p class=\"wp-block-paragraph\">By purchasing a full subscription after a trial, you agree that the service meets your technical requirements and expectations. This \u201ctest-before-you-buy\u201d approach is the best way to ensure a happy, long-term relationship with our platform. For more on streaming standards, you can visit\u00a0<a href=\"https:\/\/www.ieee.org\/\" target=\"_blank\" rel=\"noreferrer noopener\">IEEE\u2019s Video Streaming Standards<\/a>.<\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<h2 class=\"wp-block-heading\">7. Contact Us Regarding Terms and Conditions<\/h2>\n\n<p class=\"wp-block-paragraph\">If you have any questions about this Refund Policy or need clarification on any point within our\u00a0<strong>Terms and Conditions<\/strong>, our support team is available 24\/7. We are committed to providing a transparent and high-performance streaming environment.<\/p>\n\n<p class=\"wp-block-paragraph\">Please reach out via our\u00a0<a href=\"http:\/\/digitallizardiptv.org\/faq\/\" target=\"_blank\" rel=\"noreferrer noopener\">Digital Lizard IPTV FAQ<\/a>\u00a0for quick answers, or email us directly for personalized support. We value your business and aim to resolve every issue with the highest level of professional integrity.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong><strong>Digital Lizard IPTV<\/strong>\u2013 Streaming Excellence, Guaranteed.<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n    <div class=\"xs_social_share_widget xs_share_url after_content \t\tmain_content  wslu-style-1 wslu-share-box-shaped wslu-fill-colored wslu-none wslu-share-horizontal wslu-theme-font-no wslu-main_content\">\n\n\t\t\n        <ul>\n\t\t\t        <\/ul>\n    <\/div> \n","protected":false},"excerpt":{"rendered":"<p>Refund Policy | Digital Lizard IPTV Official Service Last Updated: January 1, 2026 1. Our Transparency and Terms and Conditions At\u00a0Digital Lizard IPTV, we believe that the foundation of any great digital service is trust. Providing high-quality 4K streaming to a global audience requires a robust infrastructure and a clear understanding between the provider and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"class_list":["post-133","page","type-page","status-publish","hentry"],"blocksy_meta":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/digitallizardiptv.org\/er\/wp-json\/wp\/v2\/pages\/133","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digitallizardiptv.org\/er\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/digitallizardiptv.org\/er\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/digitallizardiptv.org\/er\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/digitallizardiptv.org\/er\/wp-json\/wp\/v2\/comments?post=133"}],"version-history":[{"count":7,"href":"https:\/\/digitallizardiptv.org\/er\/wp-json\/wp\/v2\/pages\/133\/revisions"}],"predecessor-version":[{"id":151,"href":"https:\/\/digitallizardiptv.org\/er\/wp-json\/wp\/v2\/pages\/133\/revisions\/151"}],"wp:attachment":[{"href":"https:\/\/digitallizardiptv.org\/er\/wp-json\/wp\/v2\/media?parent=133"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}